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Free shipping for purchase of ₹450 and above      A Venture by Budwhite Teas Pvt Ltd

Wholesale Enquiry

What is Teafloor?

Teafloor is an online tea shop, which has set out with the motive, to improve the quality, freshness, and authenticity of the tea you purchase by offering you with choices that are unique in the tea market. Our expert tea blenders procure tea directly from select estates from all over India, which is immediately sealed using a superior vacuum packaging method. Thus, we deliver the freshest of Indian teas from various estates. This allows you to choose your tea by garden, type, flavour and season of produce. We also manufacture high quality green tea bags, known as ChaiSpa, and gift boxes in various variants.

Which teas are available with Teafloor?

We have a great selection of loose leaf tea. Check out our various types of teas  here

Where does Teafloor source its tea from?

Our teas are sourced directly from gardens of Darjeeling, Assam, Nilgiri, Nepal and North East India. In case you have a query about a specific tea, or its source, get in touch with us at [email protected] We will resolve your queries, as well as, give you some more detailed information.

Does tea from Teafloor contain caffeine?

Teafloor houses a variety of teas and tisanes. While black, green, oolong, and white teas contain various levels of caffeine, tisanes are caffeine free herbal teas. Tea is a natural crop, so it is difficult to determine exact caffeine levels. Therefore, we cannot provide definitive figures. However, the table below lists the average levels of caffeine that can be found in different teas.
Please note that this chart is intended as a guide only.
  • Black tea / 25 – 90mg
  • Oolong tea / 12-55mg
  • Green tea / 8 – 36mg
  • White tea / 6 – 25mg

Does Teafloor sell decaffeinated tea?

No. We do not decaffeinate any of our teas, here at Teafloor. The decaffeination process involves a lot of chemicals that can affect the flavour and quality of the tea, which is why we do not have decaffeinated tea as part of our range. However, we do offer a range of tisanes, which are herbal teas made by blending herbs, spices, fruits and flowers without tea leaves.

What makes tea a healthy beverage?

Compounds naturally present in tea called polyphenols, catechins and flavonoids function as antioxidants, which makes tea an extremely healthy beverage to consume daily.

How Should I store my Teafloor tea?

To ensure that your tea stays vibrant and delicious, we recommend storing it in an airtight tin or dark glass jar away from direct sunlight and moisture.

Do you ship internationally? And how much does it cost?

Yes, we do! Teafloor works with multiple delivery partners to deliver tea all over the world. Head over to our Shipping & Delivery Page to see more information about the costs and estimated time.

How long does it take for Teafloor to ship out the products?

Orders received before noon IST (Indian Standard Time) usually ship out the same business day. Orders received after this time generally leave on the next business day.

How long will my order take to arrive?

We ship with various logistics partners, who have provided the following estimates for shipping.
  • Domestic Shipping Timeframes
  • Standard - 3-7 working days
  • Express - 1-3 working days
  • International Shipping Timeframes

International Shipping can be between 7 – 15 business days. Please note this is a guide only, and does not include any customs processing time upon arrival at the destination.

How do I create an account?

You can create an account by clicking on ‘login’ button on the top right side of the site. Otherwise, once you’ve finished shopping, you’ll reach the login page where you can create an account.

I purchased a tea online and I don’t like the flavor. Can I return it?

Unfortunately, only items that are in their original saleable condition can be returned. Please check our Return & Refund policy for further queries.

There is a problem with the quality of my tea. What should I do?

We take the quality of our products very seriously, and respond to all quality issues with full attention. If you have purchased a product and it is faulty or contaminated in any way, please send us an email at [email protected] Kindly include the name of the product along with a picture of the same. Our quality team will use this information to investigate further and ensure we resolve the issue in the best possible way for you.

I can’t find a product I am looking as is out of stock. Can I place an advance order for an item?

Unfortunately we do not take any advance orders for any items that are out of stock. However, for the best solution, please send an email at [email protected] . We will do our best to source the product from in-store or our warehouse if it is available.

Has my order gone through successfully?

Once your order has been placed, you will receive a confirmation email with details of your order and an order number. If you have created an account, you will be able to track your order. If you have been charged for an order but haven’t received a confirmation email, please get in touch with us at [email protected] Please ensure you have checked your spam mail folder as well.

What if I want to change my address?

You can change the address of your order by sending us an email at [email protected] and we'll do it right away. Be sure to change your address through email within 24 hours of placing the order because it wouldn't be possible for us to change the address once the product has been dispatched.

What's Teafloor's general cancellations policy?

The cancellation will be considered only if the request is made within 24 hours of placing an order through email. The money will be refunded to you within 2-3 business days after the cancellation request.

Is it necessary to have an account to buy products from the website?

No. You can make the purchase using the Guest Account option as well. All you need is a valid e-mail id, so that we can mail the order details to you. But we highly recommend that you get one because you'll be able to track your order, see personalized recommendations and receive notifications from us about our deals and offers.

I can't remember my password. What do I do?

To recover your password, go to our Forgot Password Page and enter your email id. This should send you an email. Follow the procedure in the email and you should be able to reset your password.

Is my personal information kept safe with Teafloor?

The security of personal information is taken very seriously, here at Teafloor. Please read our privacy policy for further information.

I would like to provide feedback on my experience with Teafloor. Who can I speak to?

We love hearing from our customers, so please send an email to [email protected]

What is ChaiSpa?

ChaiSpa is our newly launched wellness range. Our aim is to provide solutions to everyday problems like stress, sleeplessness, poor digestion, weak immune system etc. After thorough research by our master blenders and nutritionists, we have selected some appropriate herbs, fruits and flowers, and blended them with green tea. Though we don’t claim any medicinal cure to these problems, we can assure you that these teas can serve as a helping hand to solve them.

Is Chaispa organic?

When talking about tea production, ‘organic’ means organically produced or production without the use of chemical fertilizers, pesticides, or other artificial chemicals. In today’s time, only a few tea gardens produce tea based on organic standards. ChaiSpa is a blend of green tea and herbs that offer the best of wellness to its drinkers. Now, while the tea used in ChaiSpa may not be ‘organically produced’, we do make sure that our ingredients are tested by both our master blenders and nutritionist.

Is there any quality difference between Teafloor and ChaiSpa?

Of course not. There is no difference in the quality of either of the ranges of tea. The purity and high quality of our brews and blends will leave you confused when it comes to selecting the best tea for you. However, each has its own benefits and unique taste.

Does the temperature of water affect the taste of tea?

Yes, it does. Every tea needs to be boiled at a certain temperature. Over brewing can burn the tea leaves which greatly affects its taste. For your reference:

WATER TEMPERATURE FOR STEEPING DIFFERENT TYPES OF TEA

1. White Tea 160° to 170°F
2 Green Tea 170°to 180° F
3 Oolong Tea 180° to 200°F
4 Black Tea 190° to 200°F

Can a tea bag be reused?

You can make two cups of tea out of one tea bag at a time but you cannot store the tea bag for later use as the tea leaves and the essential herbs will lose their flavour and with them their beneficial qualities.

Is the procedure for preparing all varieties of tea the same?

While the general procedure of preparing tea leaves are similar, there is a difference in the temperature of water and steeping time. For your convenience, we have mentioned the steeping instructions of each tea on their pages on our website teafloor.com. However, if you wish to experiment with your tea and prepare a new version of it, you can check out the recipe section of our blog.

Does Teafloor have a retail store?

Unfortunately, we currently do not have a retail store. However, apart from our website Teafloor.com, we are listed on various sites like Amazon, Snapdeal, Nykaa, 1MG, BigBasket, Flipkart, Medlife etc. Our ChaiSpa range is also present at the Munafa Mart stores in Delhi; National Department Store, INA; Journey to Health, Rajouri Garden and Mohan Oil Mills, INA.

How much quantity of tea is essential for one cup?

The quantity of tea leaves depends on the type of tea being used. For example, a cup of Green tea requires 1-2 gm for 180ml and CTC requires 2-3gm for 180ml.

Are there any harmful effects of teas?

If consumed in an appropriate amount, tea will never cause any harm to your body. However, if consumed more than recommended, it can cause acidity. Similarly, for pregnant women caffeinated teas may not be suitable, therefore they should always consult their doctors before consuming any tea during pregnancy.

How can we add green tea to our day-to-day life?

It’s not a very tedious task to make green tea a part of your everyday routine. All you need to do is figure out the reason why you want to drink green tea. For example, if you want to start drinking green tea for better digestion, start with one cup every day after your meal. Also, if it’s difficult for you to develop the taste of green tea, you can choose from the different flavours available and add honey to it to make it a little sweet.
Address
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Teafloor Address icon Address

BudWhite Teas Pvt Ltd
A-131 1st Floor Okhla Industrial Area Phase ll, Near Sanjay Colony, New Delhi, Delhi 110020

Help
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Teafloor Help Desk Icon Help

Need additional information get in touch on [email protected]

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